A Modelling and Reasoning Framework for Representing and Orchestrating Service Level Agreement Behaviour

Strassner, John and Ponce de Leon, Miguel (2009) A Modelling and Reasoning Framework for Representing and Orchestrating Service Level Agreement Behaviour. In: eChallenges 2009, 21 - 23 October 2009, Istanbul, Turkey.

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Abstract

This paper describes a new electronic Service Level Agreement model that is part of the DEN-ng information model. A new knowledge representation method is used to extract knowledge from the model and associate it with knowledge from ontologies, enabling a system to reason about how to best orchestrate behaviour to meet the terms and conditions of the Service Level Agreement, even if business, user, and/or environmental conditions change. Such intelligent automation can save significant operational expenditures and ensure that customers receive the services that they have contracted for, thereby reducing customer churn.

Item Type:	Conference or Workshop Item (Paper)
Departments or Groups:	Telecommunications Software and Systems Group
Divisions:	School of Science > Department of Computing, Maths and Physics
Depositing User:	Miguel Ponce De León
Date Deposited:	03 Mar 2017 15:26
Last Modified:	08 Jan 2018 12:25
URI:	http://repository-testing.wit.ie/id/eprint/3229

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