Items where Author is "Akehurst, Gary"

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Article

Harrington, Denis and Akehurst, Gary (2000) An empirical study of service quality implementation. Service Industries Journal, 20 (2). pp. 133-156. ISSN 0264-2069

Harrington, Denis and Akehurst, Gary (1996) Service quality and business performance in the UK hotel industry. International Journal of Hospitality Management, 15 (3). pp. 283-298. ISSN 0278-4319

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