Harrington, Denis and Keating, Mary (2006) Quality Management Initiatives in Irish Hotels — Emerging Agendas in a Changing Environment. Tourism and Hospitality Research, 6 (4). pp. 267-283. ISSN 1467-3584
Keating, Mary and Harrington, Denis (2003) The challenges of implementing quality in the Irish hotel industry. Journal of European Industrial Training, 27 (9). pp. 441-453. ISSN 0309-0590
Keating, Mary and Harrington, Denis (2002) The challenges of implementing quality in the Irish hotel industry : a review. Managing Service Quality: An International Journal, 12 (5). pp. 303-315. ISSN 0960-4529