Items where Author is "Williams, Brian"

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Article

Downey-Ennis, Kay and Harrington, Denis and Williams, Brian (2004) Head and heart in quality implementation - Applying the quality philosophy within irish healthcare institutions. Total Quality Management and Business Excellence, 15 (8). pp. 1143-1153. ISSN 1478-3363

Harrington, Denis and Williams, Brian (2004) Moving the quality effort forward – the emerging role of the middle manager. Managing Service Quality: An International Journal, 14 (4). pp. 297-306. ISSN 0960-4529

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